SEO King - Refund Policy

In order to qualify for a refund, you must contact us via In-App Chat (preferred) or Email within 72 hours with an explanation of the problem:

  1. If you don’t like the performance of the app within 72 hours of subscription, you will be granted a full refund without question. However, all of the product photos must be restored back to their originals before issuing the refund. We cannot allow merchants to use our product, ask for a refund, and keep the work.
  2. Any incurred A.I. costs can only be refunded at 25% since it relies on third party services that cannot be refunded. This must also be claimed within the 72 hour purchase limit.
  3. If you purchased a one-time optimization process, you can re-optimize your shop once within 72 hours if you decide to change the settings.
  4. If you wish to upgrade to the monthly or yearly plan, a refund of a single one-time optimization will be given, if one was purchased. Essentially, if you buy the one-time optimization and decide to become a member soon after, the app will automatically refund your first purchase.
  5. We will refund a merchant for a new billing cycle if they contact us within 72 hours of the new cycle. Essentially, if you forget to cancel your membership within the previous cycle, you have up to 3 days into the new cycle to contact us and ask for the refund.

We do not offer refunds under any of the following circumstances:

  1. There are no pro-rated refunds for partial month subscriptions. When a merchant selects a monthly subscription their entire shops are optimized and this service is indivisible from the membership price. You may use the membership and cancel the membership anytime before the cycle completes, but there are no pro-rated refunds for doing so or claiming that some features went unused during the membership cycle.
  2. There are no refunds for monthly subscriptions that try to include multiple months (1 month refund maximum). Essentially, you cannot claim that you should be refunded for several months of usage.
  3. There are no refunds for any membership plan that has been active for more than 1 month and is past 72 hours on the following month. Basically, like a cell phone, you can’t cancel your plan mid-month and expect a refund.
  4. There are no full refunds or pro-rated refunds for yearly plans beyond the initial 72 hour limit.
  5. We do not transfer memberships to other merchant accounts. Each merchant account must purchase its own membership.
  6. We do not offer refunds for unexpected technical issues, unless you have reported the issue to our staff, and they were unable to repair the issue within a few days. This refund only applies to new users, and all existing users are expected to be patient while technical support releases an update to address the issue. Essentially, you cannot use a technical issue to claim a refund, unless the technical issue has prevented you from using the app directly after purchasing it.

Please keep in mind that we are a common-sense business with decent people who want to help you, so be sure to contact us using kind and complete information, including screenshots, and we will be sure to listen to your case with great care. Communicating with CAPS, strong language, or threats of negative reviews is unprofessional and may be dismissed at the discretion of our staff.